I agree - that's far too specific of a topic for an MBA. Maybe OP could do a general MBA program and simply take specific relavant modules. I know that Durham has a module specifically designed around service management. NC State - Poole/Jenkins has a concentration in service management that might be relevant.
Otherwise, there are executive education offerings in this space that OP can consider - and which may address some of the specifics of leadership in service industries. Here's a three-day course at Durham called "Delivering Service Excellence:"
http://www.nextexecutive.com/courses/2941And one at Harvard, "Leading Professional Service Firms:"
http://www.nextexecutive.com/courses/153I don't think you could fill an MBA with just that topic. The Iowa CIMBA MBA in Italy seems very focussed on total quality management: that's the one that comes to mind for me.
I agree - that's far too specific of a topic for an MBA. Maybe OP could do a general MBA program and simply take specific relavant modules. I know that Durham has a module specifically designed around service management. NC State - Poole/Jenkins has a concentration in service management that might be relevant.
Otherwise, there are executive education offerings in this space that OP can consider - and which may address some of the specifics of leadership in service industries. Here's a three-day course at Durham called "Delivering Service Excellence:"
http://www.nextexecutive.com/courses/2941
And one at Harvard, "Leading Professional Service Firms:"
http://www.nextexecutive.com/courses/153
<blockquote>I don't think you could fill an MBA with just that topic. The Iowa CIMBA MBA in Italy seems very focussed on total quality management: that's the one that comes to mind for me.</blockquote>
